State officials are urging all electronic benefit transfer (EBT) cardholders to immediately change their personal identification numbers after authorities found skimmers at multiple retail locations throughout Louisiana.
Skimmers are used to steal personal information and funds from EBT accounts, although the Louisiana Department of Children and Family Services (DCFS) said there are no reports yet of benefits having been stolen.
Local and federal law enforcement are investigating the illegal skimmers. Similar incidents have been reported across the country, according to DCFS.
As a precaution, DCFS is texting alerts to EBT cardholders urging them to change their cards’ PINs immediately. It’s recommended cardholders change their card’s PIN every 30 days to protect their benefits.
DCFS recommends all EBT cardholders take the following actions:
- Change your EBT card PIN: Visit www.LifeInCheckEBT.com or call the EBT customer service line at 1-888-997-1117 as soon as possible. Select a unique PIN that is not easily guessable, avoiding common patterns or personal information.
- Monitor your EBT card activity: Regularly review your card transactions using the LifeInCheck EBT mobile app or by visiting the official website. Report any suspicious or unauthorized transactions immediately to the EBT customer service line.
- Be cautious with card usage: When making purchases, be alert and examine the card terminal for any unusual devices or signs of tampering. Shield your PIN entry from view to prevent potential compromise.
If you believe you are a victim of EBT skimming, call 1-888-524-3578.
Neither DCFS nor Inmar, its vendor for EBT cards, will contact a cardholder and request their card number or ask for a cardholder’s PIN. If a cardholder receives any calls requesting this information, DCFS should be notified with the caller’s phone number. If a cardholder provides their information, they must immediately request a new EBT card and/or change their PIN to protect their benefits.
For more information on EBT card security and how cardholders can protect their benefits, visit dcfs.la/skimming.
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